Frequently asked questions

Ideal to discover mate, its taste is a balanced mixture between green tea and coffee. Mate is one of the three most consumed caffeinated beverages in the world, after coffee and tea.

Yes, our mattes all have the same benefits: Long-lasting energizer, antioxidant and fat burner

Our mate originated in Argentina.
Today, it serves above all as a social link in the country. It supports the gauchos (herdsmen of the South American plains) during their work, and allows to pass the time as well as to animate the social circles.

Step 1 : Heat water between 70 and 80 °C
Step 2: Fill the calabash two thirds full with mate leaves and form a well with the yerba.
Step 3 : Place the bombilla in the calabash (a straw designed to consume mate) while plugging its end and pouring the hot water.

Traditional method

To prepare a mate, you need :

A calabash: This is a round-shaped vessel designed for consuming mate. It was traditionally hollowed out of a type of gourd of the same name.
A bombilla: This is a special straw designed for drinking mate. It has a filter created to hold the yerba leaves and prevent them from being swallowed during consumption.

And of course, mate!

The mate thermos is also a very useful accessory if you want to re-infuse your mate at any time of the day, without having to reheat the water.

Alternative method

Not a fan of the traditional method? No problem, in this case the infuser is a must.

In traditional consumption with calabash and bombilla, we advise not to exceed 1 liter of mate per day, the equivalent of a mate thermos.

Shipping and delivery

Yes, we deliver worldwide.

Our offices and warehouse are located in Neuchâtel, Switzerland.

Yes, from the third day after your order you can ask us for a follow-up of your package by email at this address: contact.customer@elmathe.com

If you receive a damaged package, simply send us a picture of the item in question to this address: contact.elmathe@gmail.com, and we will send you a similar item in replacement as soon as possible.

Sometimes international shipping can take longer than expected due to customs clearance, and we apologize for that. However, it is possible to track your order so that you know where it is at all times. For any additional information, you can send us an email to the following address: contact.elmathe@gmail.com.

If you wish to change your order after you have made the payment, you can contact our customer service at this address: customer@elmathe.com. We will do our best to satisfy your request as soon as possible.

We make it a point to try to solve every problem our customers may have with their items. If you still wish to obtain a refund, we can of course do so if your request was made within 30 days of the order date, and the items concerned are not on sale. If you would like more information, you can read more about our refund policy at this link “Terms and Conditions”.

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