Refund Policy

RETURNS

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Our policy lasts 30  days. If more than 30  days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. 

Other items not allowed to be returned  :
*  Gift cards

To complete your return, we require a receipt or proof of purchase.

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)


If you haven’t received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at the following address  : contact.elmathe@gmail.com.


Sale or promotion items (if applicable)


Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Exchanges (if applicable)


We only replace items that were originally defective or damaged. If you need to replace yours with the same article, send us an e-mail at contact.elmathe@gmail.com and send your article to  : Rue de la côte 9, Neuchâtel, 2000, Switzerland.

Gifts


If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.


Dispatch


To return your product, you must send it to the following postal address  : Rue de la côte 9, Neuchâtel, Neuchâtel, 2000, Switzerland.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item with a value of more than 80.- CHF/USD/EUR, we recommend that you use a shipping tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.

You have questions ? Do not hesitate to contact us: contact.elmathe@gmail.com

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